Effective Date: September 14, 2026

Welcome to TheWohlleb. These Terms of Service govern your use of our website and your purchase of products from TheWohlleb.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Our Store

TheWohlleb is an online store offering custom frames, framed wall art, decorative wall art, multi-panel artwork, and related home and office décor products.

Business Name: TheWohlleb
Address: Seidlgasse 23, 1030 Wien, Austria
Email: support@thewohlleb.com
Phone: +43 676 3761709

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizes, materials, prices, and availability displayed on our website are accurate and up to date.

Product images may appear slightly different from the actual product due to lighting, photography, monitor settings, or other display differences.

Where a product includes customization or selectable options, the available choices will be displayed on the relevant product page.

Customers are responsible for reviewing the product description, available options, dimensions, and other product information before placing an order.

3. Pricing

All product prices are displayed on the relevant product pages at the time of purchase.

We reserve the right to correct pricing errors or update product prices and availability. If an obvious pricing error affects an order, we may contact the customer before processing the order.

Any applicable shipping charges will be displayed during the checkout process or described in our Shipping Policy.

4. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

After placing an order, you may receive an order confirmation by email. An order confirmation confirms that we have received your order request; it does not necessarily mean that the order has been shipped.

We reserve the right to cancel or decline an order when necessary, including where a product is unavailable, information provided during checkout is incorrect, or there is an obvious pricing or technical error.

If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded using the applicable payment method.

5. Custom and Personalized Products

Some products offered by TheWohlleb may be made or prepared according to customer-selected specifications.

Customers should carefully review all selected options, dimensions, and other details before completing an order.

Where a product is specifically customized or personalized according to customer requirements, its return eligibility may differ from that of standard products, as described in our Refund and Return Policy.

If a custom or personalized product arrives damaged, defective, or materially different from what was ordered, please contact our customer support team as soon as possible so we can review the issue and determine an appropriate resolution.

6. Shipping and Delivery

We provide shipping information, estimated delivery times, and applicable shipping charges on our website and in our Shipping Policy.

Our standard stated delivery timeframe is 3–7 business days, where applicable.

Delivery estimates are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs procedures, incorrect delivery information, or other unforeseen events.

Customers are responsible for providing a complete and accurate shipping address during checkout.

For additional information, please review our Shipping Policy.

7. Returns and Refunds

Our return and refund conditions are described in our Refund and Return Policy.

Unless an applicable exception applies, eligible returns may be requested within 30 days of delivery.

Certain custom, personalized, or otherwise specified products may have different return conditions. Customers should review the applicable return terms before placing an order.

If you receive a damaged, defective, incorrect, or materially different product, please contact us so that we can review the issue and assist with an appropriate resolution.

8. Payments

Payments are processed through the payment methods made available during checkout.

You agree to provide accurate and complete billing and payment information when placing an order.

We do not intentionally store complete payment card details on our website where payment processing is handled by third-party payment providers.

9. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at:

support@thewohlleb.com

Because some products may be prepared or customized after an order is placed, we cannot guarantee that a cancellation request can be completed after processing or production has started.

If an order can be cancelled and payment has already been received, any applicable refund will be processed according to our Refund and Return Policy.

10. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities

• Attempt to interfere with the operation or security of the website

• Attempt to gain unauthorized access to our systems

• Submit false or misleading information

• Copy or misuse website content without permission

• Use the website in a way that could harm the website, our business, or other customers

11. Intellectual Property

Unless otherwise stated, the content available on TheWohlleb.com, including text, product descriptions, photographs, graphics, logos, designs, and other materials, is owned by or used by TheWohlleb with appropriate rights.

You may not reproduce, distribute, modify, publish, or commercially use our website content without prior permission, except where permitted by applicable law.

12. Third-Party Services

Our website may use third-party services for payment processing, shipping, analytics, website functionality, or other business operations.

These third-party services may operate under their own terms and privacy policies. We are not responsible for the independent policies or practices of third-party service providers.

13. External Links

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience. We do not control and are not responsible for the content, availability, security, or policies of third-party websites.

14. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

Temporary interruptions may occur because of maintenance, technical problems, service providers, or circumstances beyond our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, TheWohlleb will not be responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms of Service limits or excludes any liability or consumer right that cannot legally be limited or excluded under applicable law.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review our Privacy Policy before using our website or placing an order.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or applicable legal requirements.

The updated version will be posted on this page with the revised effective date.

18. Applicable Law

These Terms of Service are governed by applicable Austrian law, except where mandatory consumer protection laws provide otherwise.

Nothing in these Terms is intended to remove or restrict mandatory rights available to consumers under applicable law.

19. Contact Us

If you have any questions regarding these Terms of Service, our products, or an order, please contact us:

TheWohlleb
Seidlgasse 23
1030 Wien
Austria

Email: support@thewohlleb.com
Phone: +43 676 3761709

Customer Service Hours:
Monday – Sunday: 9:00 AM – 6:00 PM (CST)