Return & Refund Policy

Effective Date: September 14, 2026

At TheWohlleb, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.

1. 30-Day Return Policy

You may request a return within 30 calendar days from the date your order is delivered.

To be eligible for a return, the item must:

• Be in its original condition.

• Be unused and undamaged.

• Include the original packaging and accessories, where applicable.

• Be returned with reasonable care and securely packaged to prevent damage during transit.

Returns that do not meet these requirements may not be eligible for a refund.

2. How to Request a Return

Before sending an item back, please contact us at:

Email: support@thewohlleb.com
Phone: +43 676 3761709

Please provide your order number and briefly explain the reason for the return.

Do not send a return to our physical address unless our support team has provided return instructions.

Once your return request is approved, we will provide the appropriate return instructions and return address.

3. Return Shipping

Unless otherwise agreed with TheWohlleb, the customer is responsible for the cost of return shipping for a change-of-mind or other customer-requested return.

If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the issue and provide appropriate instructions.

Original shipping charges, if any, are not refundable unless required by applicable law or otherwise stated by TheWohlleb.

4. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method used for the purchase.

We aim to process approved refunds within 5–10 business days after the returned item has been received and inspected.

Your bank, credit-card provider, or payment provider may require additional processing time before the refunded amount appears in your account.

5. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Please include:

• Your order number

• A description of the problem

• Clear photographs of the item

• Photographs of the packaging, if the package was damaged during delivery

We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.

6. Exchanges

If you would like to exchange an item, please contact us within 30 days of delivery.

Exchange availability depends on the product and current inventory. We will provide instructions after reviewing your request.

7. Custom-Made Frames

Because TheWohlleb offers custom framing products, certain products may be made specifically according to a customer's selected specifications.

Where a product is individually customized or made to the customer's specific requirements, return eligibility may differ where permitted by applicable law.

Any applicable restrictions will be clearly communicated before or at the time of purchase.

8. Returns Not Meeting the Policy

A return may be refused or a refund may be reduced where:

• The item has been used or damaged after delivery.

• The item is returned without the required components or accessories.

• The item has been damaged due to inadequate return packaging.

• The return request is made after the applicable 30-day return period.

Nothing in this policy limits any mandatory consumer rights that apply under applicable law.

9. Refund Delays

If you have been notified that your refund has been processed but the funds have not yet appeared in your account, please first check with your bank or payment provider.

If you still need assistance, contact us at support@thewohlleb.com and provide your order number.

10. Contact Us

TheWohlleb

• E-mail: support@thewohlleb.com
• Phone: +43 676 3761709
• Monday – Sunday: 9:00 AM – 6:00 PM (CST)
• Physical Address: Seidlgasse 23, 1030 Wien, Austria.

We are happy to assist you with return and refund questions.