Shipping Policy

Effective Date: September 14, 2026

At TheWohlleb, we are committed to providing a reliable and convenient shipping experience for every customer. We carefully prepare and package our custom frames to help ensure they arrive safely and in excellent condition.

Free Shipping

We are pleased to offer free standard shipping on orders placed through TheWohlleb.com.

There are no additional standard shipping charges added at checkout for eligible orders.

Shipping & Delivery Time

Our standard estimated delivery time is:

3–7 business days

Delivery times are estimates and may vary slightly depending on the destination, carrier operations, weekends, public holidays, weather conditions, or other circumstances outside our control.

Customers will receive any available shipping or tracking information by email after their order has been shipped.

Order Processing

Orders are carefully reviewed and prepared for shipment before being handed to the shipping carrier.

Once your order has been dispatched, the applicable delivery estimate is 3–7 business days.

For custom-framed products, any product-specific preparation or production information displayed on the product page will apply to that order.

Tracking Information

When tracking is available, we will send the tracking information to the email address provided during checkout.

Customers can use the tracking information to monitor the progress of their shipment.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

TheWohlleb is not responsible for delays or additional costs resulting from an incorrect, incomplete, or undeliverable shipping address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

Delayed or Lost Packages

Although we work with reliable shipping carriers, occasional delays can occur due to circumstances outside our control.

If your order appears to be delayed or has not arrived within the expected delivery period, please contact our support team at:

Email: support@thewohlleb.com
Phone: +43 676 3761709

We will review the shipment information and assist you with the next steps.

Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible after delivery.

We recommend keeping the original packaging and taking clear photographs of the package and the damaged item so that we can properly investigate the issue and assist you.

International Shipping, Duties & Taxes

Where international shipping is available, customers may be responsible for customs duties, import taxes, or other fees imposed by the destination country.

Any such charges are separate from TheWohlleb's standard free shipping offer unless explicitly stated otherwise at checkout.

Customers are responsible for complying with applicable import requirements in their destination country.

Contact Us

If you have any questions about shipping, delivery, or your order, please contact us:

TheWohlleb

• E-mail: support@thewohlleb.com
• Phone: +43 676 3761709
• Monday – Sunday: 9:00 AM – 6:00 PM (CST)
• Physical Address: Seidlgasse 23, 1030 Wien, Austria.

We are happy to assist you with any shipping-related questions.